OneHealth is a world-class healthcare provider present in Egypt, Nigeria & expanding in Africa; offering high-quality medical services alongside a unique customer journey. The goal is simple - to revolutionize the healthcare industry through a seamless customer experience, whether it is in physical branches via state of the art medical centers or virtually through 24/7 access to teleconsultation via digital channels.
With a global mindset that aims at elevating the customer healthcare journey, OneHealth medical centers offer one-stop-shop healthcare services by providing access to over 30 medical specialties and sub-specialties, advanced diagnostics, laboratory services, and electronic medical records for all customers, which makes going to the medical center or consulting a doctor virtually, a medical experience like no other!
OneHealth is owned by AXA Group and is on a mission to provide exceptional healthcare solutions in emerging markets serving both insured and non-insured customers; and to make healthcare an affordable, trusted and above all convenient experience that all clients deserve.
Objective:
To facilitate the process and handle front office and back office operations conducted at the clinic
Responsibilities:
- Make sure that all customers/ patients be given the right service, conducts and ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information. Collects co-payments at time of service and manages daily cash receipts.
- Demonstrates excellent customer service, escorting patients, Responds promptly to patient, physician and clinical requests.
- Handling approval process
- Ability to perform upselling & cross-selling / promoting services to our existing customer according to their needs
- Handle patients queries personally or via email.
- Handle cash and bank related transactions if assigned and ensure100% accuracy
- Record & maintain all patients data. Ensure accurate & timely data entry into the system with zero errors.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the patients about the available Services, products and promotions
- Encourage patients to provide feedback on services provided and their overall experience
- Ensure that the entire process is completed within the mandated Turn Around Time
- Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey
- Maintain a professional and courteous manner while protecting confidential patient information.
Requirements:
- Bachelor’s degree from reputable university
- 1-2 years of experience in customer service or related experience.
- Very good in English.
- Excellent interpersonal and communication skills.
- Computer literate
- Multitasker
- Ability to sit at a desk for extended periods
- Excellent communication skills and customer handling skills
- Flexible team player.
- Eagerness to learn and be a pillar of support for the larger brand team.
- Proactive and Energetic.
- Action Oriented and detail-driven
- Time Management.